Known Game Issues

We strive to be there for you! If you have an issue with the game where there is a glitch or a bug, aside from submitting it through our “bug hunt” contest (you can win $250 or more by telling us about bugs!), we urge you to tell us about it (see the form below) so we can both fix it AND make it right for you! Be sure to include a screenshot of your game so we can see how many coins you had and if you had purchased anything as well. Our team will do everything we can to get you back to smashing away!

Diner Bug

We have had multiple reports that when players go into the diner, they get kicked out and booted back to the home screen or that the game crashes. We only began getting these reports around the beginning of January, so we are investigating right now and anticipate having a fix very soon! We do apologize for the inconvenience as the diner is a big part (and a FUN part) of the game.

iPhone Players: For now, if it happens when you have just played the first few levels, go ahead and fully uninstall the game and then reinstall it and that SHOULD get you past the issue. When you go to replay the first few levels to go back through this, can you turn on your phone’s screen recorder? iPhone’s come with a really terrific screen recorder. If it happens again while being recorded, please send us the video of this occurring. The first iPhone player who sends us a video of this happening will be awarded a $250 prize! To report it, click on “Bug Hunt” below and then follow all instructions.

Android Players: Go ahead and do the same as the iPhone players, however, please note that if you are on the phone with a slower chipset or lower memory, it is possible that the phone itself may be contributing to the already existing issue and a restart may not work. We would still ask you to contribute a video however and we will still pay $250 for the FIRST Android User who supplies us with a video of this occurring.

Impossible Levels

While far and few between, some levels may SEEM impossible without the use of boosters. We assure you that with a bit of luck combined with optimum play, they ARE beatable, HOWEVER…we feel your pain. We are in the process of swapping some of the more difficult levels for some that are not quite as difficult. When that happens, this notification will either disappear or be altered.

Random Game Glitch Preventing Continuing:

These should be rare and far and few between. If you encounter this, simply exit the game and restart the app and it should be fixed.